Customer Engagement
Maximize customer loyalty with Coniq's innovative engagement and communication solutions
Learn how to implement a personalization strategy at your retail destination -
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Coniq's Journey Builder enables users to create predefined flows that apply to all shoppers, determining how and when to communicate based on their behaviours, such as visiting a location or making a transaction.
● Create visual decision trees, allowing users to identify the best way to interact with shoppers based on their behaviour
● Monitor shopping behaviours and deliver exclusive offers and discounts to those most likely to utilize them
● Send personalized communications and notification triggers
Design and develop bespoke high performance mobile apps embedded with cutting-edge user capabilities, to create unparalleled shopping experiences.
● Store personalized offers
● Track offers redeemed through the app
● Communicate with shoppers through push notifications
Create and send custom emails through Coniq's intuitive and easy to use Email Builder. Integration with Coniq's Journey Builder means users can create coherent journeys to elevate customer experience.
● Easy to use drag and drop interface including images, text blocks, personal loyalty barcodes, apple wallet etc.
● Responsive, customizable templates for mobile friendly emails, stored directly in the platform.
● Triggered communications with Coniq Journey Builder to encourage continued engagement
Deliver the experience of a native mobile App, without the need to install anything.
● Removes the need to download an app, streamlining the user experience
● Fully customizable to reflect the brand's visual guidelines
● Users can access the app through various channels such as desktop or mobile
Create and send push notifications to shoppers in real-time, based on their behaviour. Use geo-location tracking to trigger notifications with relevant offers each time a customer enters a dedicated geo-fence. Send notification triggers for events or membership sign-up using Coniq Journey Builder
● Send relevant offers to customers in real-time
● Set up notification triggers using Journey Builder
● Monitor customer engagement by tracking open rates and offer redemptions
Build, manage and send personalized SMS communications directly to your customers.
● Create customized SMS campaigns
● Allocate budget by campaign
Deliver the experience of a native mobile App, without the need to install anything.
● Removes the need to download an app, streamlining the user experience
● Fully customizeable to reflect the brand's visual guidelines
● Users can access the app through various channels such as desktop or mobile
