# Coniq, full index

> Complete index of public pages, articles and resources on coniq.com, with descriptions. The loyalty & customer-data platform for retail destinations (malls, outlets, mixed-use), evolving toward real-time, AI-decisioned "destination intelligence." See /llms.txt for the concise guide.

## Pages
- [The intelligence powering the world's best shopping destinations.](https://www.coniq.com/): Coniq helps retail destinations understand shoppers, build loyalty, personalise engagement and unlock commercial intelligence. Built from 15 years of specialist experience, our platform now powers AI products designed specifically for malls, outlets and mixed-use destinations.
- [15 years of specialist focus, global customers, modern technology.](https://www.coniq.com/about)
- [Accessibility statement](https://www.coniq.com/accessibility): How accessible coniq.com is, what we know isn't perfect yet, and how to get help.
- [AI built specifically for retail destinations](https://www.coniq.com/ai)
- [Ideas for the people who run destinations.](https://www.coniq.com/blog): Loyalty, customer data, footfall, and marketing for malls and outlets, practical thinking from the team behind Coniq.
- [See what your destination already knows.](https://www.coniq.com/book-demo): A working demo on data shaped like yours, loyalty unified across every tenant, with the proof of impact your retailers keep asking for.
- [Build the loyalty platform for the agent era.](https://www.coniq.com/careers): We're enhancing destination loyalty with AI and real-time data, for the world's leading malls and outlets. Come build it.
- [Let's talk about your destination.](https://www.coniq.com/contact): Whether you're comparing platforms or already running with us, here's how to reach the right team.
- [Cookie Policy](https://www.coniq.com/cookie-policy): How Coniq uses cookies and similar technologies, the cookies we set, international transfers, and how to change your choices.
- [The world's leading destinations run on Coniq.](https://www.coniq.com/customers): From flagship malls to outlet villages, operators use Coniq to know their shoppers, grow loyalty, and prove impact to their tenants.
- [Connect your destination's stack, fast.](https://www.coniq.com/developers): Coniq already integrates card-linking, payments and communications into one loyalty platform. Clean REST APIs and webhooks mean your team plugs in quickly, and we're building toward an agent-ready, open future.
- [Straight answers for destination operators.](https://www.coniq.com/faq): What Coniq does today, how it differs, what the AI actually does, and where it is headed, answer-first, no hype.
- [The language of destination loyalty.](https://www.coniq.com/glossary): Plain, answer-first definitions of the category we're defining and the terms operators meet along the way, from cross-tenant data to destination intelligence.
- [Connects to the systems your destination already runs on.](https://www.coniq.com/integrations): Coniq brings together POS, card-linking and payments, communications, identity and analytics, so loyalty isn't a silo, it's the single view of your destination.
- [Privacy Notice](https://www.coniq.com/privacy-notice): How Coniq collects, uses, discloses and protects personal data, and the rights available to you.
- [The specialist platform built only for retail destinations.](https://www.coniq.com/product)
- [Know how you compare, and what to do next.](https://www.coniq.com/product/ai-insights)
- [Turn anonymous visitors into known customers.](https://www.coniq.com/product/customer-platform)
- [Reward shoppers everywhere they spend, not at one store.](https://www.coniq.com/product/loyalty-platform)
- [Thinking and proof for destination intelligence, loyalty and AI.](https://www.coniq.com/resources)
- [Playbooks for the people running destination loyalty.](https://www.coniq.com/resources/guides): Practical guides on strategy, data protection and proving impact, written for marketing, asset and ops teams at malls, outlets and mixed-use destinations.
- [On-demand webinars for destination operators.](https://www.coniq.com/resources/webinars): Sessions with operators and partners on omnichannel customer experience, the value of retail data, and how destinations are modernizing loyalty.
- [Built to be trusted with your destination's data.](https://www.coniq.com/security): How Coniq protects destination and shopper data, independently audited to SOC 2 Type II, Cyber Essentials certified, and GDPR/CCPA/CPRA/PIPEDA-aligned. Reports, policies and current status are in our Trust Center.
- [Terms of Use](https://www.coniq.com/terms-of-use): The terms that govern your use of the Coniq website.
- [Loyalty tools tell you what happened. We're building what happens next.](https://www.coniq.com/where-loyalty-is-going): This is where we believe loyalty for physical retail destinations is going, and the direction we're building toward. We call it destination intelligence. It's a vision, anchored in what's live today.
- [You don't run a store. You run a destination.](https://www.coniq.com/who-its-for): Coniq serves the landlord and operator, not a single brand. If you run a shopping centre, outlet village or mixed-use destination, the whole platform is shaped around your shopper, your tenants and your P&L.
- [One shopper. Many reasons to be here.](https://www.coniq.com/who-its-for/mixed-use): A mixed-use destination wins when retail, dining, leisure and living reinforce each other. Coniq unifies the shopper across all of it, so a diner becomes a shopper, a resident becomes a regular, and the whole destination compounds.
- [High intent. Big baskets. Mostly anonymous.](https://www.coniq.com/who-its-for/outlet-villages): Outlet shoppers travel to spend, tourists, day-trippers, repeat locals. Coniq turns that high-intent traffic into identified members with cross-brand baskets, so you can lift conversion, reward the visits that matter, and prove the value to your brands.
- [Millions walk through. Make them yours.](https://www.coniq.com/who-its-for/shopping-centres): A shopping centre runs on footfall, but footfall you can't identify converts on luck. Coniq turns visits into known, returning shoppers across every tenant, and gives you the proof of impact your retailers keep asking for.

## Glossary terms
- [Destination intelligence](https://www.coniq.com/glossary/destination-intelligence): Destination intelligence is the emerging category of using a retail destination's whole-of-site data, every visit, member and transaction across every tenant, to decide the next best action in the moment, not in next quarter's report.
- [Retail destination](https://www.coniq.com/glossary/retail-destination): A retail destination is a place people travel to in order to shop, eat and spend time, a shopping mall, designer outlet or mixed-use scheme, operated by a landlord that hosts many independent retail tenants.
- [Cross-tenant data](https://www.coniq.com/glossary/cross-tenant-data): Cross-tenant data is the unified view of a shopper's activity across all the retailers in a destination, the members, visits, baskets and offers stitched into one profile rather than trapped inside each individual store.
- [Footfall conversion](https://www.coniq.com/glossary/footfall-conversion): Footfall conversion is the rate at which people who enter a destination turn into measurable, attributable spend, the bridge between counting visits and proving commercial outcomes.
- [Loyalty program](https://www.coniq.com/glossary/loyalty-program): A loyalty program is a structured scheme that identifies shoppers and rewards repeat behaviour, through points, tiers, offers or perks, in exchange for the data and engagement that identification creates.
- [Paid / subscription loyalty](https://www.coniq.com/glossary/paid-subscription-loyalty): Paid or subscription loyalty is a program shoppers pay to join, a membership fee or subscription that unlocks richer benefits, rather than a free-to-enter scheme funded only by margin.
- [Breakage](https://www.coniq.com/glossary/breakage): Breakage is the share of issued loyalty value, points, credits or offers, that members never redeem, so the cost is accrued but never actually paid out.
- [Retail media network](https://www.coniq.com/glossary/retail-media-network): A retail media network is an advertising business a retailer or operator runs on its own first-party data and audiences, letting brands pay to reach identified shoppers across the operator's owned channels.
- [Real-time decisioning](https://www.coniq.com/glossary/real-time-decisioning): Real-time decisioning is choosing the next best action for a shopper in the moment, as they visit, browse or transact, instead of in a batch campaign planned days or weeks ahead.
- [Customer data platform (CDP) vs destination data](https://www.coniq.com/glossary/cdp-vs-destination-data): A customer data platform (CDP) is generic infrastructure for unifying customer records from any business, whereas destination data is that capability shaped specifically around a multi-tenant retail destination, landlord, tenants, members and visits.
- [Turnover rent](https://www.coniq.com/glossary/turnover-rent): Turnover rent is a lease arrangement where a tenant pays the landlord a percentage of its sales, in addition to or instead of a fixed base rent, so the operator's income rises and falls with retailer performance.
- [Member identity](https://www.coniq.com/glossary/member-identity): Member identity is the resolved, persistent profile that ties a single shopper's signals, sign-up, app, card-linked payments, visits and redemptions, to one known person across the whole destination.

## Resources & case studies
- [Transforming Loyalty with Villaggio Privilege Club](https://www.coniq.com/case-study-summarecon-villaggio-privilege-club): Discover how Summarecon Villaggio Outlets transformed customer loyalty with Villaggio Privilege Club, boosting engagement and driving revenue growth.
- [London Designer Outlet VIP Week 2025: 88.7% more transactions](https://www.coniq.com/case-study-multi-realm-london-designer-outlet): How London Designer Outlet's May 2025 VIP Week grew transactions by 88.7% and sales by 53% against the 2024 event.
- [A Mall Operator’s Guide to Data Protection](https://www.coniq.com/resources/a-mall-operators-guide-to-data-protection): Explore how Coniq can help mall operators understand their shoppers while ensuring compliance with data protection laws.
- [Missed us at ICSC Canada?](https://www.coniq.com/resources/events/icsc-canada): We're excited to connect with the innovators and dealmakers at ICSC Canada who are driving the marketplace industry forward!
- [Meet Coniq at ICSC New York](https://www.coniq.com/resources/events/icsc-new-york): The Coniq team is heading to ICSC New York! We're excited to connect, so send us a message!
- [Acceleration of Retail Real Estate Digitisation](https://www.coniq.com/resources/webinar-on-demand-acceleration-of-retail-real-estate-digitization): Discover how retail real estate tech can be a competitive differentiator, enabling your organisation to effectively compete for consumers
- [How Retail Destinations are Embracing Digital to Accelerate Business Recovery](https://www.coniq.com/resources/webinar-how-retail-destinations-are-embracing-digital-to-accelerate-business-recovery): Watch our recorded webinar and learn how to develop a digital-first customer engagement strategy that drives footfall
- [The definitive guide to developing an omnichannel retail strategy](https://www.coniq.com/resources/omnichannel-retail-strategy-guide): A practical guide to help you define and implement an omnichannel retail strategy – including when and how you should embrace e-commerce.
- [How to use email marketing to build a database of ready-to-buy shoppers](https://www.coniq.com/resources/email-marketing-guide-1): Email marketing is a powerful tool to engage customers at your shopping malls, outlet & retail destinations. Explore the complete guide today!
- [Meet Coniq at ICSC Las Vegas](https://www.coniq.com/resources/events/icsc-las-vegas): ICSC Las Vegas is ICSC’s premier event gathering industry experts and deal makers that drive innovation and evolution in the Marketplaces and real estate industry.
- [Missed Coniq at Retail Congress 2025?](https://www.coniq.com/resources/events/retail-congress): Meet up with Coniq at Retail Congress and discover how our solutions enhance customer loyalty globally.
- [ICSC Las Vegas 24: Round Up](https://www.coniq.com/resources/events/key-learnings-from-icsc-las-vegas): Key Learnings from ICSC Las Vegas 2024. Check out the latest insights from the event.
- [Meet Coniq at MAPIC](https://www.coniq.com/resources/events/mapic-conference): Meet up with Coniq at MAPIC 2024 - the leading global platform to build vibrant retail & urban destinations.
- [Building Communities Through Wellness at Mall of America®](https://www.coniq.com/wellness-at-mall-of-america): Discover how Mall of America® transformed loyalty by integrating wellness initiatives, enhancing community engagement, and driving increased spend
- [How Knauf increased customer loyalty during the pandemic](https://www.coniq.com/knauf_increase_customer_loyalty_webinar): Learn how Knauf shopping centre successfully maintained and built stronger loyalty with customers, and tenants, during and after lockdown
- [Why the Middle East will lead retail’s global revival](https://www.coniq.com/middle_east_mecsc_webinar): Ben chesser will be discussing why the Middle East will lead retail’s global revival in accociation with the MECS+R and Liwa Stores
- [On-Demand Webinar - Adapt and Thrive: Unlocking the Value of Data in Retail](https://www.coniq.com/resources/webinar-adapt-and-thrive-unlocking-the-value-of-data-in-retail): Join us in a live webinar on June 16th at 4:00 pm BST. We will be discussing how you can use data in retail. Register now!
- [Buy Vs Build: Choosing The Right Technology Partner](https://www.coniq.com/resources/buy-vs-build-whitepaper): To remain relevant, shopping malls are embracing cutting-edge technologies and personalization to optimize operations. Read our Buy vs Build whitepaper!
- [How AWR Lifestyle created an omnichannel customer experience](https://www.coniq.com/resources/webinar-awr-lifestyle-create-an-omnichannel-customer-experience): Join Coniq, MECS+R and AWR Lifestyle as we discuss how to create an omnichannel customer experience – Webinar: 2 pm GST, October 27, 2021
- [How Italy’s shopping centres and outlets are transforming](https://www.coniq.com/resources/webinar-how-italys-shopping-centres-are-quickly-transforming-to-meet-todays-challenges): Learn how Italy's top executives of malls & outlets are evolving and embracing digital transformation. With Roberto Zoia, Volker Stinnes and Alessandra Gamba
- [Technology Takeover: When is Tech too Much?](https://www.coniq.com/resources/technology-takeover-e-book-guide): Technology Takeover E-Book
- [The Art of Adaptive Marketing to Attract Local Customers](https://www.coniq.com/icsc_webinar_attract_local_consumers): In our webinar in association with the ICSC we will be discussing the Art of Adaptive Marketing to Attract Local Customers with TORG
- [Decoding Gen Z and the Future of In-Mall Shopping Experiences](https://www.coniq.com/webinar-decoding-gen-z-the-future-of-in-mall-shopping-experiences): Join our panel of experts as they decode Gen Z and how to build long-term loyalty with this connected, experience-driven generation.

## Articles
- [The Exponential Gain of AI-Powered Commerce: What the Gartner Hype Cycle 2026 Means for Retail](https://www.coniq.com/blog/ai-powered-commerce-retail-gartner-hype-cycle-2026)
- [The Mall Luxury Outlets: Case Study](https://www.coniq.com/blog/resources/case-study-the-mall-luxury-outlets): Using Coniq's Engagement Platform, The Mall Luxury Outlets launched a CRM loyalty program to drive engagement with 100% retailer participation
- [Why BIDs need new KPIs to revitalise the High Street](https://www.coniq.com/blog/why_bids_need_new_kpis): COVID-19 has changed where, when and how consumers shop, and Business Improvement Districts need to adapt to successfully navigate these unprecedented times
- [Coniq Values and Food For All Charity](https://www.coniq.com/blog/coniq_charity): Coniq has been raising money and donating time for the Food For All Charity that operates in the area local to the London office
- [EXPO REAL – 2022](https://www.coniq.com/blog/resources/expo-real-2022): Join Coniq in Munich Germany on October 4-6, 2022, at Expo Real! The largest Retail, Shopping Centre and Property event in Europe!
- [VIA Outlets extends Coniq partnership with winning digital loyalty program](https://www.coniq.com/blog/via_outlets_extends_program): VIA Outlets extends its Coniq partnership with extension of winning digital customer loyalty program Fashion Club across entire portfolio
- [Village Market Launches Circle Rewards Program to Elevate Customer Experience and Drive Growth](https://www.coniq.com/blog/resources/village-market-launches-circle-rewards-program-to-elevate-customer-experience-and-drive-growth): Check out the latest Circle Rewards Program Powered by Coniq. Village Market is Kenya's Premier Destination for Retail and Entertainment.
- [Why I joined Coniq as Chief Product Officer](https://www.coniq.com/blog/resources/why-i-joined-coniq-as-chief-product-officer): Loyalty and personalisation are dependent on input and output: how well do I know someone, and what can I do with that information
- [Coniq – A source of intellectual growth](https://www.coniq.com/blog/resources/coniq-a-source-of-intellectual-growth): Coniq – A source of intellectual growth
- [How employers can attract and retain talent](https://www.coniq.com/blog/resources/how-employers-can-attract-and-retain-talent): Attract and retain top talent with expert strategies. Explore innovative employer tactics for building a winning team. Unlock success today!
- [My Coniq support experience](https://www.coniq.com/blog/resources/my-coniq-support-experience): Elevate loyalty programs with My Coniq support experience. Expert insights and seamless solutions for rewarding customer engagement.
- [What to expect in your first 30 days at Coniq](https://www.coniq.com/blog/resources/what-to-expect-in-your-first-30-days-at-coniq): Starting a new job could be stressful as there are so many questions to be answered: who am I meeting first, what my focus is until I become comfortable in the new environment, etc.
- [The Broadway Bradford Student Lockdown, powered up by Coniq](https://www.coniq.com/blog/resources/the-broadway-bradford-student-lockdown-powered-up-by-coniq): The Broadway Bradford 2018 Student Lockdown is being powered for the first time by Coniq’s loyalty technology, helping to engage new customers.
- [Love Trinity Leeds Loyalty Program](https://www.coniq.com/blog/resources/love-trinity-leeds-loyalty-program): Ben Chesser, CEO of Coniq, is joined by Amy Richardson, Digital & CRM director at Land Securities to discuss the Love Trinity Leeds loyalty program.
- [Premier Outlet Budapest Appoints Coniq to Increase Customer Engagement](https://www.coniq.com/blog/resources/premier-outlet-budapest-appoints-coniq-to-increase-customer-engagement): Hungary’s largest retail destination selects Coniq to increase the frequency of shopper visits, basket size, and sales with a new loyalty program
- [10 conseils pour créer un programme de fidélisation de classe mondiale dans les centres commerciaux](https://www.coniq.com/blog/resources/10-conseils-pour-creer-un-programme-de-fidelisation-de-classe-mondiale-dans-les-centres-commerciaux): Découvrez les meilleurs conseils pour créer un programme de fidélisation de centre commercial de classe mondiale
- [Comment créer un programme de fidélisation de classe mondiale dans les centres commerciaux](https://www.coniq.com/blog/resources/comment-creer-un-programme-de-fidelisation): Les outlets ont ouvert la voie en matière de programme de fidélisation. Le secteur a été le premier à développer des programmes sophistiqués qui engagent les clients, améliorent leur fidélité et augme
- [OWA Unveils Exciting New Loyalty Program: OWA Perks](https://www.coniq.com/blog/resources/owa-unveils-exciting-new-loyalty-program-owa-perks): Discover the launch of OWA's new loyalty program: OWA Perks. Now Available for Dining, Shopping, Entertainment, and More at Downtown OWA!
- [Tiered loyalty programs boost more yearly spend than ‘one-off’ offers](https://www.coniq.com/blog/resources/tiered-loyalty-programs-drive-yearly-spend): Offering tiered loyalty programs drove 2.6 times more in average yearly spend than those driven by one-time offers.
- [London Designer Outlet Selects Coniq to Improve Customer Experience and Loyalty](https://www.coniq.com/blog/ldo_selects_coniq): Coniq’s Total Customer Engagement Platform will enable London Designer Outlet to develop and run a world-class data-driven loyalty program
- [German Omni-Consumer Trends – get ready for Expo Real 2020](https://www.coniq.com/blog/expo_real_2020): Ahead of Expo Real next month, we turn our spotlight on German retail and the increasing trend for omni-channel strategies to attract customers
- [F&B Webinar: How to make your email campaigns more human](https://www.coniq.com/blog/resources/fb-webinar-how-to-make-your-email-campaigns-more-human): Join our F&B Webinar on 18 September, Coniq’s Rachel Weber and Meatliquor’s Rosie Swaffer will discuss how to make emails campaigns more human.
- [The Village – Refreshingly different](https://www.coniq.com/blog/resources/the-village-refreshingly-different): Compagnie de Phalsbourg launches a customer loyalty program for the latest center in its portfolio: The Village, Lyon
- [Retail Congress MENA](https://www.coniq.com/blog/resources/retail-congress-mena): Join Coniq in Riyadh for Retail Congress! 2024! The largest Retail and Shopping Centre Event in the Middle East.
- [The definitive guide to developing an omnichannel retail strategy](https://www.coniq.com/blog/resources/omnichannel-retail-strategy-guide): Email marketing is a powerful tool to engage customers at your shopping malls, outlet & retail destinations. Explore the complete guide today!
- [Case Study: ROS – Premier Outlet Budapest](https://www.coniq.com/blog/resources/case-study-premier-outlet-budapest): Leverages its Premium Club Days Summer Event to drive loyalty member acquisition and engagement
- [Meet Coniq at MAPIC](https://www.coniq.com/blog/resources/events/mapic-conference): Meet up with Coniq at MAPIC 2024 - the leading global platform to build vibrant retail & urban destinations.
- [Irgen Retail Management: Case Study](https://www.coniq.com/blog/resources/case-study-irgen-retail-management): Using Coniq’s Geo-Loyalty solution, IQ Connect, Cilento Outlet by Irgen Retail Management produced an ROI of +3900% in less than 2 months!
- [ACROSS Appoints Technology Pioneer Ben Chesser to Advisory Board](https://www.coniq.com/blog/across_appoints_ben_chesser): Coniq, the Total Customer Engagement and Loyalty Company, announced that its founder and CEO, Ben Chesser, has been appointed to the ACROSS Advisory Board,
- [Transform Your Shopping Center into a Retail Destination](https://www.coniq.com/blog/transform_into_retail_destination): This user guide offers marketers an industry-first blueprint to turn a shopping center into a revenue-generating retail destination.
- [Predicting Customer Churn: How AI Can Help Save At-Risk Customers](https://www.coniq.com/blog/predicting-customer-churn-how-ai-can-help-save-at-risk-customers): Learn how AI-powered predictive tools and machine learning help shopping malls anticipate customer churn and enhance loyalty strategies for sustained engagement and revenue growth.
- [Webinar on demand - Why the Middle East will lead retail’s global revival](https://www.coniq.com/blog/middle_east_mecsc_webinar): Ben chesser will be discussing why the Middle East will lead retail’s global revival in accociation with the MECS+R and Liwa Stores
- [Signs It's Time to Upgrade Your Customer Engagement Solution](https://www.coniq.com/blog/resources/time-to-upgrade-your-customer-engagement-solution): It can be difficult to know when it's time to upgrade your customer engagement solution. Here are some key signs to watch out for!
- [Big Data (and Dreams), Small Budget: How to Acquire Customers](https://www.coniq.com/blog/resources/big-data-small-budget-how-to-acquire-customers): How can a smaller shopping center increase customer acquisition and communicate with its shoppers without a large mega mall budget?
- [6 Tips to Deliver a Connected Retail Experience for your Shopper](https://www.coniq.com/blog/resources/tips-to-deliver-connected-shopping-experience): Customers want a shopping experience that speaks to them. Check out our tips to delivering a connected retail experience.
- [Case Study: AWRostamani Lifestyle](https://www.coniq.com/blog/resources/case-study-awr-lifestyle): AWR Leveraged Coniq's platform to create an innovative VIP program that would drive customer engagement and deliver luxury retail experiences.
- [Retail Congress MENA 2023](https://www.coniq.com/blog/resources/retail-congress-mena-2023): Join Coniq in Dubai on October 23-24, 2023, at Retail Congress! The largest Retail and Shopping Centre Event in the Middle East
- [10 Tips to Create a World-Class Mall Loyalty Program](https://www.coniq.com/blog/10-tips-world-class-loyalty): 10 ways to create a shopping mall loyalty program! Learn how to implement a loyalty program with a high ROI, engage retailers and much more!
- [A 7-Step Playbook to Turn Holiday Shoppers into Year-Round Members](https://www.coniq.com/blog/a-7-step-playbook-to-turn-holiday-shoppers-into-year-round-members): Learn effective strategies to transform seasonal holiday shoppers into loyal, year-round members with our 7-step playbook for engaging and retaining customers.
- [5 Types of Loyalty Programs and How to Use Them](https://www.coniq.com/blog/resources/5-types-of-loyalty-programs-and-how-to-use-them): The five primary types of loyalty programs, including their advantages, drawbacks, and how to optimize them.
- [Coniq and Liwa Stores are Award Winners!](https://www.coniq.com/blog/liwa_award_win): Coniq, in partnership with Liwa stores, have won a Silver Award in the Middle East and North Africa Shopping Centre and Retailer (MECS+R) Awards!
- [Case Study: Heart of London Business Alliance](https://www.coniq.com/blog/resources/case-study-heart-of-london): Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
- [Wafi City Launches New Wafi Rewards Program Powered by Coniq](https://www.coniq.com/blog/resources/wafi-city-launches-new-wafi-rewards-program-powered-by-coniq): Wafi City launches its revamped Wafi Rewards loyalty program, powered by Coniq’s innovative customer engagement technology.
- [Coniq and DILAX announce strategic partnership to add new depth to shopping centre insight](https://www.coniq.com/blog/resources/coniq-and-dilax-announce-strategic-partnership-to-add-new-depth-to-shopping-centre-insight): Coniq and DILAX have signed a partnership agreement that will see them offer shopping malls and outlets an integrated view of key customer data.
- [Case Study: Kiehl's](https://www.coniq.com/blog/resources/case-study-kiehls): Kiehl’s employs Coniq to create a flexible and scalable solution to manage their ever growing loyalty scheme, as they launched stores across Spain.
- [MAPIC 2023](https://www.coniq.com/blog/resources/events/mapic-2023): Meet up with Coniq at MAPIC 2023 - the leading global platform to build vibrant retail & urban destinations.
- [The Outlet Resource Group Selects Coniq to Accelerate Customer Loyalty](https://www.coniq.com/blog/torg_selects_coniq): The Outlet Resource Group Selects Coniq to Accelerate Customer Loyalty and improve customer engagement using insights into shopper behaviour and preferences
- [Retail Congress MENA 2022](https://www.coniq.com/blog/resources/retail-congress-mena-2022): Join Coniq in Dubai on Dec 5 - Dec 6, 2022, at Retail Congress! The largest Retail and Shopping Centre Event in the Middle East
- [The Art of Adaptive Marketing to Attract Local Customers](https://www.coniq.com/blog/icsc_webinar_attract_local_consumers): In our webinar in association with the ICSC we will be discussing the Art of Adaptive Marketing to Attract Local Customers with TORG
- [UAE: A 360 degree view](https://www.coniq.com/blog/resources/a-360-degree-view): In March of 2018 Coniq opened its first office in Dubai. With it, opened a window into a new world of retail that could potentially re-write the rule book.
- [AW Rostamani Unveils its Diamond Loyalty Tier and Grand Opening of American Rag Store](https://www.coniq.com/blog/resources/awrostamani-elevating-the-vip-shopper-experience): AWR elevates the shopper experience with its prestigious Diamond Loyalty Tier, coupled with the grand opening of its new American Rag store.
- [Retail Congress MENA - October 26-27 2020](https://www.coniq.com/blog/recon_mena_2020): COniq is sponsoring the virutal Retail Congress Mena event on the 26th and 27th October 2020. Focus this year is on resilience and recovery
- [Mapic Virtual Event - November 17-18 2020](https://www.coniq.com/blog/mapic_2020): Coniq will be online during the two days of the Mapic virutal event in November, and will be free to answer any questions on customer engagement and loyalty
- [How To Prepare Your Retail Calendar For The 2023 Holiday Season](https://www.coniq.com/blog/resources/how-to-prepare-your-retail-calendar-for-the-holidays): Prepare with physical AND digital strategies to win the seasonal retail race. Here’s 5 steps to follow in the run-up to the holiday season
- [New product features: Improved scanner UX and other great updates](https://www.coniq.com/blog/resources/new-product-features-improved-scanner-ux-and-other-great-updates): After a busy summer, Coniq is releasing a bunch of new and exciting product updates. Our favourite is the new scanner UX, here is a preview.
- [CBRE Investment Management: Case Study](https://www.coniq.com/blog/resources/case-study-cbre-investment-management): CBRE IM's new Center Club loyalty program generated 1400 transactions in the 1st month of launching Coniq's IQ Connect at Glacis-Galerie
- [Coniq and Liwa Stores are Award Finalists!](https://www.coniq.com/blog/liwa_award_finalist): Coniq, in partnership with Liwa stores, has made it through to the finals of the Middle East and North Africa Shopping Centre and Retailer (MECS+R) Awards!
- [What US Shopping Centres can learn from their European Peers](https://www.coniq.com/blog/america_and_europe): We look at what shopping centres across America can learn from their European peers to mimic the success our customers have seen recently
- [Coniq Welcomes Carlos Falo as VP of Engineering](https://www.coniq.com/blog/resources/coniq-welcomes-vp-of-engineering): Carlos brings a wealth of experience that will enable Coniq to drive technological innovation and scale to meet emerging retail trends.
- [Earning Customer Loyalty = Earning Revenues](https://www.coniq.com/blog/resources/earning-loyalty-earning-revenues): Retaining existing shoppers is easier - and more profitable - than finding new ones. Loyal customers earn more revenue for your business.
- [Mall of Qatar selects Coniq to design first-ever customer loyalty program](https://www.coniq.com/blog/resources/mall-of-qatar-selects-coniq-to-design-first-ever-customer-loyalty-program): Coniq’s Total Customer Engagement Platform to power Mall of Qatar’s strategy to deliver unique retail experiences for millions of shoppers
- [Webinar - How AWR Lifestyle created an omnichannel customer experience](https://www.coniq.com/blog/resources/webinar-awr-lifestyle-create-an-omnichannel-customer-experience): Join Coniq, MECS+R and AWR Lifestyle as we discuss how to create an omnichannel customer experience – Webinar: 2 pm GST, October 27, 2021
- [Why you need a customer loyalty program.](https://www.coniq.com/blog/resources/why-you-need-a-customer-loyalty-program): customer loyalty program
- [Coniq Announces Appointment of New Company Chairman](https://www.coniq.com/blog/resources/coniq-company-chairman): Coniq announces the appointment of new company chairman, Austen Mulinder whose support will help shape the future of customer engagement.
- [ICSC New York 2023](https://www.coniq.com/blog/resources/events/icsc-new-york-2023): Meet up with Coniq during ICSC New York - the leading event for the marketplaces and real estate industry in December 2023
- [ICSC - Here, We Go. 2021](https://www.coniq.com/blog/resources/events/icsc-lasvegas-2021): Meet up with Coniq at ICSC - Here, We Go. - the leading global event for the marketplaces, real estate industry and like-minded professionals.
- [Coniq powers exciting new Outlet Village in Finland](https://www.coniq.com/blog/resources/coniq-powers-exciting-new-outlet-village-in-finland): Coniq has been selected to run the CRM and Loyalty solution for Zsar Outlet Village, the exciting new outlet scheme in Finland.
- [An Interview with Ben Chesser](https://www.coniq.com/blog/interview_ben_chesser): Interview with Ben Chesser, CEO and founder of Coniq, the leading CRM and customer loyalty programs for retail destinations
- [5 top tips for Pub Marketing at Christmas](https://www.coniq.com/blog/resources/5-top-tips-for-pub-marketing-at-christmas): 5 top tips for pub marketing that drive sales, increase customer experience and build loyalty during the Christmas season.
- [Low-cost customer acquisition? No problem](https://www.coniq.com/blog/resources/customer-acquisition-cost): An effective low-cost customer acquisition strategy will keep your brand alive in an evolved shopping climate.
- [MAPIC 2021](https://www.coniq.com/blog/resources/events/mapic-2021): Meet up with Coniq at MAPIC 2021 - the leading global platform to build vibrant retail & urban destinations.
- [7 Key Learnings from The Big Tech Breakfast](https://www.coniq.com/blog/resources/key-learnings-from-the-big-tech-breakfast): 7 Key Learnings from The Big Tech Breakfast- Unlocking the Power of Data & Securing Customer Engagement in the Digital Age
- [London Designer Outlet VIP Week 2024: 91% more new members](https://www.coniq.com/blog/resources/london-designer-outlet-case-study): How London Designer Outlet's 2024 VIP Week grew new One Wembley Park members by 91% and transactions by 15% on the year before.
- [Compagnie de Phalsbourg Launches 6th Centre Powered by Coniq](https://www.coniq.com/blog/compagnie_de_phalsbourg_new_centre): Compagnie de Phalsbourg have successfully launched their latest centre - Mon Beau Buchelay with Coniq's iQ technology powering their loyalty programme
- [Black Friday Retail Trends](https://www.coniq.com/blog/resources/black-friday-retail-trends): Discover the top trends shaping Black Friday 2024! From innovation and sustainability, heres what you need to know.
- [Building An Effective Shopping Mall Loyalty Program](https://www.coniq.com/blog/resources/building-an-effective-shopping-mall-loyalty-program): shopping mall loyalty program
- [The Village Lyon Outlet Loyalty Program](https://www.coniq.com/blog/the-village-lyon-loyalty-program): Coniq has been working with Compagnie de Phalsbourg to create and launch their latest shopping outlet loyalty program: The Village, Lyon
- [Coniq Strengthens Partnership with Apsys to Elevate Customer Loyalty and Engagement](https://www.coniq.com/blog/resources/coniq-strengthens-partnership-with-apsys-to-elevate-customer-loyalty): Coniq announces expansion of partnership with Apsys, offering enhanced technology and more value to a number of Apsys-owned locations.
- [Personalization in Shopping Malls: How to Walk, Run & Fly](https://www.coniq.com/blog/resources/personalization-in-shopping-malls): Personalization in Shopping Malls is crucial for attaining loyal customers. Explore how to walk, run and fly today.
- [Coniq to Unveil New Journey Builder at Mapic 2023](https://www.coniq.com/blog/resources/coniq-to-unveil-new-journey-builder-at-mapic-2023): Coniq to Unveil New Journey Builder
- [Premier Outlet Budapest Utilizes Premium Club Days Autumn Event to Boost Customer Engagement](https://www.coniq.com/blog/resources/premier-outlets-budapest-utilizes-premium-club-days-autumn-event-to-boost-customer-engagement): Leverages its Premium Club Days Summer Event to drive loyalty member acquisition and engagement
- [How to design a winning shopping mall customer journey](https://www.coniq.com/blog/resources/customer_journey): 4 steps to creating a customer journey with your loyalty program to increase sales, boost customer engagement, and encourage desired behaviour
- [Dubai Eye 103.8 Business Breakfast: Shopping Centre Loyalty in the UAE](https://www.coniq.com/blog/resources/dubai-eye-103-8-business-breakfast-shopping-centre-loyalty-in-the-uae): Ben Chesser, Founder and CEO of Coniq, discusses loyalty programs for shopping centres on Dubai Eye 103.8 the Business Breakfast
- [Coniq Unveils Industry's First Complete Location-Based Loyalty Solution](https://www.coniq.com/blog/iq_connect_launch_pr): Coniq Unveils Industry's First Complete Location-Based Loyalty Solution for shopping centres and retail destinations across the world
- [The value of proximity marketing for shopping centers](https://www.coniq.com/blog/value_proximity_marketing): Read this article to find out the real business value of proximity marketing for shopping centers and how you can use geoloyalty!
- [Industry Coverage: Coniq's Food and Beverage Findings](https://www.coniq.com/blog/resources/industry-coverage-coniqs-food-and-beverage-findings): Coniq's latest data looking at 700K transactions in 15 malls across 9 European countries, shows how F&B brands have a huge impact on how a customer shops.
- [Paid Loyalty Programs: Boosting Customer Retention with Exclusivity and Perks](https://www.coniq.com/blog/resources/paid-loyalty-programs-boosting-customer-retention): Are you looking for ways to boost customer loyalty and retention in your retail business? Explore how paid loyalty programs can create...
- [How food and beverage outlets can enhance loyalty](https://www.coniq.com/blog/resources/how-food-and-beverage-outlets-can-enhance-loyalty): New data from Coniq highlights how food and beverage outlets can enhance loyalty in shopping malls. Key reading ahead of MAPIC 2017
- [ICON Outlet partners with Coniq to launch the World’s most advanced Sales Tracking and CRM system](https://www.coniq.com/blog/resources/icon-outlet-partners-with-coniq-worlds-most-advanced-sales-tracking-and-crm-system): ICON at The O2 partners with Coniq to deliver a pioneering vision the retail experience and improve information-sharing between retailers and the landlord.
- [VIA Outlets launches new loyalty scheme with Coniq](https://www.coniq.com/blog/resources/via-outlets-launches-new-loyalty-scheme-with-coniq): Coniq and VIA Outlets have launched a new loyalty scheme which will span across 11 outlets and 1,000 brands across Europe.
- [Coniq Reflections: Looking back at MAPIC 2017](https://www.coniq.com/blog/resources/coniq-reflections-looking-back-at-mapic-2017): Take a moment to look back at MAPIC 2017. From sponsoring the inaugural outlet summit, to leading the way in innovation, and everything in between.
- [Customer Data: Where to Start?](https://www.coniq.com/blog/resources/using-customer-data-to-improve-brand-loyalty-customer-engagement): Are you utilizing your customer data to its maximum efficiency? Learn how to start collecting customer data today!
- [The Coniq Shopping Center Benchmarking Report](https://www.coniq.com/blog/coniq-shopping-centre-benchmarking-report): The Shopping Center Report: Loyalty Insights for Today’s Retail Revolution. This report looks at the spending habits of loyal customers.
- [Coniq Triumphs at Retail Congress Securing Award for Retail Innovation in Partnership with AW Rostamani Lifestyle](https://www.coniq.com/blog/resources/coniq-triumphs-at-retail-congress-securing-award-for-retail-innovation-in-partnership-with-aw-rostamani-lifestyle): Coniq's partnership with AW Rostamani Lifestyle saw them take home the award for Service Excellence and Technology Innovation.
- [MAPIC 2022](https://www.coniq.com/blog/resources/events/mapic-2022): Meet up with Coniq at MAPIC 2022 - the leading global platform to build vibrant retail & urban destinations.
- [Webinar on Demand - How to Plan the Re-Opening of your Shopping Centre](https://www.coniq.com/blog/resources/webinar-how-to-plan-the-re-opening-of-your-shopping-centre): Watch our recorded webinar to help you understand where to focus efforts and how to reopen your shopping centre
- [Wafi City Teams Up with Coniq to Launch Brand New Loyalty Program](https://www.coniq.com/blog/resources/wafi-city-teams-up-with-coniq-to-launch-brand-new-loyalty-program): Wafi City
- [Data Driven Decision Making](https://www.coniq.com/blog/resources/data-driven-decision-making): Dr Marc Mangold, Director, CRM, Digital and Media, Europe, VIA Outlets and Ben Chesser, CEO Coniq discuss the importance of loyalty data.
- [Three Ways Italian Shopping Centers will Reinvent Themselves](https://www.coniq.com/blog/resources/three-ways-italys-shopping-centers-will-reinvent-themselves): Italian shopping centers are adopting new strategies to combat the challenges of physical retail and prioritizing new consumer habits.
- [3 Key Learnings from ICSC Las Vegas 2024](https://www.coniq.com/blog/resources/key-learnings-from-icsc-las-vegas-2024): ICSC Las Vegas
- [On-Demand Webinar - Adapt and Thrive: Unlocking the Value of Data in Retail](https://www.coniq.com/blog/resources/webinar-adapt-and-thrive-unlocking-the-value-of-data-in-retail): Join us in a live webinar on June 16th at 4:00 pm BST. We will be discussing how you can use data in retail. Register now!
- [Leading Customer Engagement Solution Provider Coniq to Power Loyalty Program for TangerⓇ Outlets](https://www.coniq.com/blog/resources/coniq-to-power-loyalty-program-for-tanger-outlets): Discover the latest groundbreaking collaboration as Coniq revolutionizes loyalty programs for TangerⓇ Outlets.
- [Digital Spaghetti on the menu in Barcelona](https://www.coniq.com/blog/resources/digital-spaghetti-on-the-menu-in-barcelona): State of the shopping centre and outlet industry from Europe’s top developers, owners, investors, asset managers, retailers and service providers
- [Value Retail renews long-term partnership with Coniq](https://www.coniq.com/blog/resources/value-retail-renews-long-term-partnership-with-coniq): Coniq announced that Value Retail, the owner of The Bicester Village Shopping Collection, has renewed its partnership with the company.
- [Coniq's User Guide: How to re-opening a shopping center](https://www.coniq.com/blog/re-opening-shopping-centre-post): Our guide to re-opening a shopping center that ensures your mall's opening plans are a success and attracts shoppers to your center!
- [Mall of America®: Case Study](https://www.coniq.com/blog/resources/case-study-mall-of-america): Delivering First-Class Experiences Through Digital Innovation
- [AWR Chooses Coniq to Design Exclusive Omni-Channel Loyalty Program for its Luxury Customers](https://www.coniq.com/blog/resources/awr-chooses-coniq-to-design-exclusive-omni-channel-loyalty-program-for-its-luxury-customers): AWR will leverage Coniq’s Customer Engagement Platform to unify all in-store, mobile & web touchpoints to provide its luxury customers with a seamless and personalised retail experience
- [Why I Joined Coniq](https://www.coniq.com/blog/why-i-joined-coniq/resources): I have been working in the retail industry for six years, which has given me an opportunity to speak to hundreds of executives and shopping
- [How Germany’s shopping malls can bounce back quickly](https://www.coniq.com/blog/resources/how-germanys-shopping-malls-can-bounce-back-quickly): While shopping centres in Germany remain closed due to lockdown, mall operators are finding new ways to engage customers.
- [Heart of London Business Alliance partners with Coniq to revitalise London’s West End](https://www.coniq.com/blog/resources/heart-of-london-business-alliance-partners-with-coniq-to-revitalise-londons-west-end): Heart of London Business Alliance launches app based engagement scheme powered by Coniq for employees working in London's west end.
- [Five Tips to Building Agility into your Customer Loyalty Program](https://www.coniq.com/blog/five_tips_shopping_centre_agility): Five tips to build agility into your customer loyalty program to minimise the impact of external factors on your company’s profitability.
- [Summarecon Villaggio Outlets Launches the Villaggio Privilege Club with Coniq](https://www.coniq.com/blog/resources/summarecon-villaggio-outlets-launches-the-villaggio-privilege-club-with-coniq): Summarecon Villaggio Outlets launches the Villaggio Privilege Club with Coniq, a VIP membership program offering exclusive rewards!
- [Iconic Development at the Heart of Modern Lisbon selects Coniq as Digital Partner](https://www.coniq.com/blog/resources/iconic-development-at-the-heart-of-modern-lisbon-selects-coniq-as-digital-partner): Junta de Freguesia de Parque das Nações embraces digital technology to boost the local economy & deliver a new customer experiences for residents & tourist
- [Meet with Coniq at the ICSC European Conference & Exhibition](https://www.coniq.com/blog/meet-with-coniq-at-icsc-barcelona-2019): Meet with Coniq at the ICSC European Conference & Exhibition. Find out how we've helped over 50 malls launch successful, data-driven CRM & loyalty solutions
- [How customer location data will help retail destinations bounce back](https://www.coniq.com/blog/resources/how-customer-location-data-will-help-retail-destinations-bounce-back): Understand how shopping malls and outlets can capitalize on the reopening of retail by using customer location data to understand and engage shoppers
- [Best Practices for Increasing Brand Engagement](https://www.coniq.com/blog/resources/best-practices-for-increasing-brand-engagement): Discover effective brand engagement strategies and best practices to boost tenant buy-in in shopping malls
- [What Italy's shopping destinations can learn from the world of retail](https://www.coniq.com/blog/resources/what-italys-shopping-destinations-can-learn-from-the-world-of-retail): Learn how these 5 key tips can transform your business operations to make sure Italy's shopping destinations stay relevant with customers.
- [The Ultimate Guide: How to Build An Effective Loyalty Program](https://www.coniq.com/blog/resources/how-to-build-an-effective-loyalty-program): Gain expert insights and practical tips to help you build a loyalty program that truly resonates with your customers.
- [How to Create a Shopping Mall Marketing Strategy](https://www.coniq.com/blog/resources/how-to-create-a-shopping-mall-marketing-strategy): Discover how to strategically plan your shopping mall marketing strategy so you can encourage customer loyalty from day one.
- [ICSC Las Vegas 2023](https://www.coniq.com/blog/resources/events/icsc-las-vegas-2023): Meet up with Coniq during ICSC Las Vegas - the leading event for the marketplaces and real estate industry in May 2023
- [Coniq Joins Forces with Wishibam to Revolutionize Omnichannel Experiences for Helsinki Outlet](https://www.coniq.com/blog/resources/coniq-joins-forces-with-wishibam-to-revolutionize-omnichannel-experiences-for-helsinki-outlet): Helsinki Outlet
- [Coniq Shortlisted for Two Loyalty Magazine Awards](https://www.coniq.com/blog/coniq_loyalty_magazine_award): Coniq’s customer engagement platform recognised for huge sales uplift for Liwa Stores by being shortlisted for two Loyalty Magazine awards.
- [Webinar - How Italy’s shopping centres and outlets are quickly transforming to meet today’s challenges](https://www.coniq.com/blog/resources/webinar-how-italys-shopping-centres-are-quickly-transforming-to-meet-todays-challenges): Learn how Italy's top executives of malls & outlets are evolving and embracing digital transformation. With Roberto Zoia, Volker Stinnes and Alessandra Gamba
- [How to Communicate with Customers about Coronavirus](https://www.coniq.com/blog/communicate_coronavirus): To address the concerns about Coronavirus, here are ten tips on what you should be communicating to customers today.
- [Holt Partners with Coniq to Energize Its Town Center](https://www.coniq.com/blog/resources/holt-partners-with-coniq-to-energize-its-town-centre): The town of Holt, located in Norfolk, is launching Coniq's innovative loyalty program to encourage residents and visitors to shop local.
- [Shopping Center Whitepaper - Loyalty: An Industry Perspective](https://www.coniq.com/blog/resources/shopping-center-whitepaper-loyalty-an-industry-perspective): Shopping Centre Whitepaper: An Industry Perspective. Gain insight into the state and adoption of shopping center loyalty.
- [3 Insights from the Retail Leaders Circle Summit in Riyadh](https://www.coniq.com/blog/resources/insights-from-the-retail-leaders-circle-summit-in-riyadh): Retail Leaders Circle Summit
- [Coniq secures finalist position in the International Loyalty Awards 2022](https://www.coniq.com/blog/resources/finalist-international-loyalty-awards-2022): Coniq - Selected as a finalist for 'Redefining Loyalty' in this year’s International Loyalty Awards for its innovative loyalty solution.
- [Personalization and Protecting Customer Data](https://www.coniq.com/blog/resources/personalization-and-protecting-customer-data): As global data privacy regulations become stricter, retailers must find data-compliant ways of providing personalized customer experiences.
- [The Future of Shopping Centre Loyalty: From 2025 Insights to 2026 Action](https://www.coniq.com/blog/the-future-of-shopping-centre-loyalty-from-2025-insights-to-2026-action): Shopping centre loyalty is shifting from engagement to measurable impact. See how AI, customer data and loyalty platforms drive visits, spend and asset performance.
- [How Retail Destinations in the Middle East Can Leverage Food and Beverage Experiences to Drive Customer Acquisition](https://www.coniq.com/blog/resources/how-middle-east-can-leverage-food-and-beverage-experiences-to-drive-customer-acquisition): Understand the role of food and beverage offers and experiences in creating community-centric retail destinations in the Middle East.
- [Why B2C is the new business model for mall operators](https://www.coniq.com/blog/b2b_business_model_mall): Malls that adapt to collect and use data to understand consumers will generate more sales by being able to engage customers.
- [4 Ways Retail Destinations Can Enhance Foot Traffic](https://www.coniq.com/blog/resources/4-ways-retail-destinations-can-enhance-foot-traffic): Boosting foot traffic starts with understanding it. You can't improve what you don't measure—Discover 4 ways to enhance foot traffic here.
- [On-Demand Webinar - Why community-based customer loyalty programs perform better for retail destinations](https://www.coniq.com/blog/resources/why-community-based-customer-loyalty-programs-perform-better-for-retail-destinations): Retail destinations are more than a great place to shop. They bring together residents, workers, and tourists that support the local economy.
- [Who’s in Control? Why Third-Party Loyalty Programs don’t Work for Everyone](https://www.coniq.com/blog/resources/third-party-loyalty-programs): Explore the difference between proprietary and third-party loyalty programs, to see which is more beneficial for your business.
- [Shopping center landlords and retail brands must work together to succeed](https://www.coniq.com/blog/survey_results_shopping_centre): Find out the results from our shopping center and outlet survey and what shopping center landlords and brands need to do to succeed post coronavirus
- [Whitepaper: The changing face of outlets](https://www.coniq.com/blog/resources/whitepaper-the-changing-face-of-outlets): The changing face of outlets is Coniq's first ever Outlet Whitepaper. Download if for free to gain insight into loyalty in the outlet sector in Europe
- [Customer Profiles in Every Retailer's Database](https://www.coniq.com/blog/resources/key-customer-profiles-in-every-retailers-database): Understanding which customer profile your customers fall into will help your retailer boost revenue and more.
- [London Designer Outlet VIP Week 2023: 235% higher member spend](https://www.coniq.com/blog/resources/case-study-london-designer-outlet-wembley-park): How London Designer Outlet's 2023 VIP Week lifted One Wembley Park member spend by 235% and transactions by 185%.
- [Helsinki Outlet Launches Friends Loyalty Program in partnership with Coniq](https://www.coniq.com/blog/resources/helsinki-outlet-launches-friends-loyalty-program-in-partnership-with-coniq): Friends Loyalty Program
- [On-Demand Webinar - How Cilento Outlet is reinventing the customer experience](https://www.coniq.com/blog/resources/how-cilento-outlet-is-reinventing-the-customer-experience): Register for our live webinar to learn how the Cilento outlet owned by Irgen Retail Management is embracing a new way of personalising the shopping experience
- [Loyalty, Customer Engagement and Rewards with IMA Europe](https://www.coniq.com/blog/ima_europe_loyalty_customer_engagement_webinar): Ben Chesser, Coniq’s CEO, will speak on 1July, at 11am UK time, to discuss loyalty, customer engagement and rewards in light of the new landscape
- [How to build a customer database of ready to buy shoppers](https://www.coniq.com/blog/resources/how-to-build-a-customer-database-of-ready-to-buy-shoppers): How to Build a Customer Database - Steps you can take today to build your database of ready to buy shoppers
- [The cost of not being able to create customer profiles](https://www.coniq.com/blog/resources/the-cost-of-not-being-able-to-create-customer-profiles): What is the cost of not being able to create customer profiles? A key aspect of any retail business is understanding who your customer is.
- [5 Key Learnings from ICSC Las Vegas 2023: Insights and Future Trends](https://www.coniq.com/blog/resources/earnings-from-icsc-las-vegas-2023): Discover the top 5 retail trends from ICSC Las Vegas 2023 that are redefining the way consumers engage with shopping destinations.
- [6 Reasons Why Loyalty Programs Fail](https://www.coniq.com/blog/resources/6-reasons-why-loyalty-programs-fai): Loyalty programs are popping up across the globe, but most of them fall at the first hurdles. We reveal the six main reasons why and how you can avoid them.
- [Designing the right retail loyalty program for your shopping center](https://www.coniq.com/blog/designing_loyalty_programs): Which retail loyalty program is the best fit for your shopping center? Learn about each type of loyalty program + examples
- [Why Coniq? A chance to join the digital transformation of retail.](https://www.coniq.com/blog/resources/digital-transformation-of-retail): Why work for Coniq? Join the digital transformation of retail destinations and have a real impact on Brick and Mortar.
- [VIA Outlets partners with Coniq to launch Fashion Club in Fashion Arena Prague Outlet](https://www.coniq.com/blog/resources/via-outlets-partners-with-coniq-to-launch-fashion-club-in-fashion-arena-prague-outlet): We are delighted to announce that VIA Outlets has completed another successful launch of its Fashion Club program in Fashion Arena Prague Outlet.
- [An Industry Perspective - Shopping Centre Loyalty](https://www.coniq.com/blog/resources/an-industry-perspective-shopping-centre-loyalty-webinar): Discover the uses, benefits and challenges of shopping centre loyalty. Find out what your industry is saying about loyalty and what the future holds.
- [Knauf Shopping launches loyalty programs with Coniq](https://www.coniq.com/blog/knauf-launches-loyalty-programs-coniq): Knauf Shopping have selected coniq to launch their customer engagement and loyalty program as part of the company’s vision to use data to drive engagement.
- [Technology Takeover E Book Guide](https://www.coniq.com/blog/resources/technology-takeover-e-book-guide): Technology Takeover E-Book
- [On-Demand Webinar - How Retail Destinations are Embracing Digital to Accelerate Business Recovery](https://www.coniq.com/blog/resources/webinar-how-retail-destinations-are-embracing-digital-to-accelerate-business-recovery): Watch our recorded webinar and learn how to develop a digital-first customer engagement strategy that drives footfall
- [Introducing Coniq's New UI](https://www.coniq.com/blog/resources/introducing-a-new-ui): Coniq is introducing their new slicker and more powerful Coniq IQ platform with a silky smooth new look and more features!
- [3 Reasons Mobile Apps are the Future of Retail Destinations](https://www.coniq.com/blog/resources/3-reasons-why-mobile-apps-are-the-future-of-your-retail-destination): In retail mobile apps have become a fundamental component of the digital offer and are very useful in increasing sales and customer loyalty.
- [It’s a fact - Your shopping mall loyalty program drives value to your tenants!](https://www.coniq.com/blog/resources/shopping-mall-loyalty-programs-drive-value-to-tenants): In a world where physical retail is being re-invented learn how a shopping mall loyalty program provides invaluable insights for its tenants
- [APSYS, Beaugrenelle: Growing loyalty through social media](https://www.coniq.com/blog/resources/case-study-apsys-beaugrenelle-social-media): Learn how Beaugrenelle shopping centre, owned by Apsys increased its loyalty members by utilising Coniq’s IQ Engage solution.
- [What is your shopping center worth?](https://www.coniq.com/blog/shopping_centre_worth): This whitepaper looks at the different ways to calculate the worth of your shopping center and what makes these two different things
- [Coniq is shortlisted for prestigious 2021 SaaS Awards](https://www.coniq.com/blog/resources/shortlisted-2021-saas-awards): Coniq has been shortlisted as the “Best SaaS Newcomer” in this year's prestigious SaaS Awards for its latest innovation - IQ Connect.
- [Five New Innovations from Coniq Designed to Help Malls and High Street Retailers](https://www.coniq.com/blog/summer_2020_platform_release): New Total Customer Engagement Platform Capabilities Help Marketers Understand and Interact with Shoppers Anywhere - Five new capabilities
- [How to Get Retailers to Participate in Your Shopping Mall Loyalty Program](https://www.coniq.com/blog/resources/how-to-get-retailers-to-participate-in-your-new-loyalty-program): Launching a new shopping mall loyalty program? Learn how to handle the objections you receive from retailers and brands.
- [Coniq IQ New Features - SMS, Refunds & Surveys](https://www.coniq.com/blog/resources/coniq_product_launch_-q2_2019): There are now even more ways to communicate with customers, engage store staff and analyse shopper behaviour with three new developments
- [How to Create Winning Customer Journeys](https://www.coniq.com/blog/resources/how-to-create-winning-customer-journeys): Learn how you can create winning customer journeys using Coniq's Journey Builder tool and start delighting your retail shoppers!
- [Coniq Powers New TangerClub Loyalty Program for Tanger® Outlets](https://www.coniq.com/blog/resources/coniq-powers-new-tangerclub-loyalty-program-for-tanger-outlets): Coniq powers Tanger's new digital-first loyalty program and mobile app to optimize guest experience and enhance brand connections.
- [Buy vs Build: Choosing the Right Technology Provider](https://www.coniq.com/blog/resources/buy-vs-build): Should mall operators buy vs build retail technology in order to future proof their shopping destination? Download the whitepaper to find out
- [Coniq Expands into the Middle East with Liwa Trading Enterprises](https://www.coniq.com/blog/liwa_middle_east): Coniq has been selected by Liwa Trading Enterprises to create an innovative new loyalty program across their retail portfolio in the Middle East
- [Outlet Landlords Embrace the Digital World](https://www.coniq.com/blog/outlet_landlords_embrace_digital): Shopping Centers today highlights the increasing trend of outlet landlords combining their physical retail offerings with excellent digital experiences
- [Why Food & Beverage is a Game Changer for Shopping Destinations](https://www.coniq.com/blog/why-food-beverage-is-a-game-changer-for-shopping-destinations): Discover how F&B drives retail success. Customers visiting food & beverage outlets complete 167% more transactions, boosting footfall & dwell time.
- [Webinar - Reinventing retail organisations to serve customers](https://www.coniq.com/blog/kpmg_re-inventing_retail_article): Join Coniq CEO Ben Chesser and Paul Martin, Head of Retail at KPMG on a webinar about the future of innovation in shopping centres
- [Case Study: APSYS, Beaugrenelle – Boosting their customer loyalty program](https://www.coniq.com/blog/resources/case-study-apsys-beaugrenelle-boosting-customer-loyalty): Dive into Beaugrenelle's customer loyalty campaigns - using the Coniq platform - that drove the best results since the program's launch!
- [How a referral program can help you hit your loyalty goals](https://www.coniq.com/blog/referral_program_boost_loyalty): Referral programs can boost loyalty schemes by getting already engaged members to refer their contacts to your shopping centre
- [3 Tips for Designing a Successful Loyalty Program](https://www.coniq.com/blog/resources/3-tips-for-designing-a-successful-loyalty-program-2): Shopping centre loyalty programs present a huge opportunity - Check out the 3 rules of thumb present in all successful loyalty schemes
- [How to design a loyalty program for your luxury shopper](https://www.coniq.com/blog/loyalty_program_luxury_shopper-): How to create a successful luxury loyalty program to engage High Net Worth Individuals (HNWIs) for your shopping centre or mall
- [Why location data is the future of your customer loyalty strategy](https://www.coniq.com/blog/geolocation_customer_loyalty): We discuss how geolocation technology and data is the way forward to create personalised and successful loyalty programs to get ahead of the competition
- [Growth Playbook: How to Use Email Marketing to Build a Database of Ready-to-Buy Shoppers](https://www.coniq.com/blog/resources/email-marketing-guide): Email marketing is a powerful tool to engage customers at your shopping malls, outlet & retail destinations. Explore the complete guide today!
- [The Stats are Clear - You Need a Points Based Loyalty Program](https://www.coniq.com/blog/you_need_points_based_loyalty): We bring you data collected that proves the effectiveness of points based, Earn and Burn loyalty programs for shopping centres and retailers
- [Coniq Summer Party - Macedonia](https://www.coniq.com/blog/coniq_macedonia_summer): Coniq had a blast in Macedonia visiting their local colleagues and sampling a few local treats on a two day excursion to Matka
- [Loyalty Program Statistics & Trends You Need to Know in 2024](https://www.coniq.com/blog/resources/customer-loyalty-program-statistics-trends): Loyalty Program Statistics and Trends
- [Measuring Marketing in a Shopping Center](https://www.coniq.com/blog/resources/measuring-marketing-in-a-shopping-centre): Justin Cagwin, Comercial Director of Coniq discusses measuring marketing in a shopping center, and how to capitalize on the right techniques
- [How Organisational Buy-In Ensures Loyalty Program Success](https://www.coniq.com/blog/how-organisational-buy-in-ensures-loyalty-program-success): Discover how organizational commitment and human engagement are key drivers for the success of loyalty programs, supported by Coniq's advanced tools and expert guidance.
- [How to drive customer loyalty during an economic downturn](https://www.coniq.com/blog/resources/drive-customer-loyalty-during-economic-downturns): Discover three ways in which leveraging loyalty solutions can help drive customer loyalty during periods of inflation.
- [APSYS, Beaugrenelle: Engaging loyalty members in lower-trade periods](https://www.coniq.com/blog/resources/case-study-apsys-beaugrenelle-engaging-loyalty-members-during-lower-trade-periods): Learn how Beaugrenelle tackles the challenge of lower trade periods with diversified and engaging green loyalty rewards!
- [Marques Avenue launches "Cercle Privilèges," its Innovative Digital Loyalty Program in Collaboration with Coniq](https://www.coniq.com/blog/resources/marques-avenue-launches-digital-loyalty-program): Coniq partners with Marques Avenue, the French leader in outlet shopping centers, to launch its digital loyalty program "Cercle Privilèges"
- [Why Coniq? It's our community.](https://www.coniq.com/blog/resources/why-join-our-community): Why work for Coniq? Its our community that makes us special. We pride ourselves on nurturing individuals, providing learning and support.
- [Elevate Customer Engagement with Retail Technology](https://www.coniq.com/blog/resources/how-to-elevate-customer-engagement-using-retail-technology): Elevate Customer Engagement using Retail Technology
- [Why Environmental Sustainability Will Matter to Malls in 2021](https://www.coniq.com/blog/resources/why-environmental-sustainability-will-matter-to-malls-in-2021): Explore four ways business executives re-prioritise corporate initiatives to transform their malls into an environmentally friendly shopping destination
- [Webinar on demand - Acceleration of Retail Real Estate Digitisation](https://www.coniq.com/blog/resources/webinar-on-demand-acceleration-of-retail-real-estate-digitization): Discover how retail real estate tech can be a competitive differentiator, enabling your organisation to effectively compete for consumers
- [Loyalty Program Best Practices](https://www.coniq.com/blog/resources/loyalty-program-best-practises): Loyalty Program Best Practises
- [Coniq announces Lepe Partners as new investor as it closes latest round of funding](https://www.coniq.com/blog/resources/coniq-announces-lepe-partners-as-new-investor-as-it-closes-latest-round-of-funding): Coniq announces the completion of a £2.3M funding round with Lepe Partners as a new investor, extending the company’s total capital raised to over £9.5M.
- [Improve Customer Loyalty in 30 Days: A Quick-Win Guide](https://www.coniq.com/blog/how-to-improve-customer-loyalty-in-30-days): Want to improve customer loyalty but not sure how? Read our quick win guide for mall operators looking to improve customer loyalty fast!
- [Four Ways Shopping Malls can Save the World](https://www.coniq.com/blog/shopping_malls_save_world): Four ways shopping malls and the retail industry can work to save our world with a mind to climate change and sustainability
- [Coniq raises £6.4 million to accelerate business growth](https://www.coniq.com/blog/coniq_raises_investment): Coniq announced it has secured £6.4 million of growth equity to meet the growing demand for its award-winning CRM and loyalty platform
- [Case Study: Apsys Beaugrenelle's 10th Anniversary Celebration](https://www.coniq.com/blog/resources/apsys-10-year-anniversary-celebration): Apsys Beaugrenelle's 10th Anniversary Celebration
- [Coniq launches IQ Loyalty program in Zsar Outlet Village](https://www.coniq.com/blog/resources/coniq-launches-iq-loyalty-program-in-zsar-outlet-village): Coniq has launched its IQ loyalty program in Zsar Outlet Village allowing the centre to grow a powerful database of loyalty customers.
- [Webinar - Shopping Mall Data Insights](https://www.coniq.com/blog/webinar_data_insights): Coniq's latest webinar draws some conclusions of the data gathered over the last year from loyalty programs across Europe
- [5 Retail Trends Mall Operators Can't Ignore](https://www.coniq.com/blog/resources/5-retail-trends-mall-operators-cant-ignore): Discover the top 5 retail trends of 2025 and learn how US mall operators can use them to elevate the shopping experience.
- [Why Geo-Loyalty is the Future of Customer Engagement for Retail](https://www.coniq.com/blog/geo-loyalty-future): In this whitepaper, you will discover why proximity marketing is the tool of the future for retail and how it creates loyal customers.
- [From Distribution to Acquisition...](https://www.coniq.com/blog/distribution_to_acquisition): Ben Chesser, CEO and founder of Coniq, the World's Leading CRM and Loyalty provider for retail destinations talks about the future role of shopping malls
- [What should retailers expect in 2022?](https://www.coniq.com/blog/resources/what-should-retailers-expect-in-2022): Shopping behaviour has changed, with evolving technology and growing demands, what can retailers expect in 2022?
- [What could the future of retail look like in 2023?](https://www.coniq.com/blog/resources/future-of-retail-2023): As digital innovation continues to shape what is possible for shopping destinations, let's look at the future of retail trends in 2023.
- [Madison Avenue Taps Coniq to Design Unique Shopper Loyalty Program](https://www.coniq.com/blog/resources/madison-avenue-taps-coniq-to-design-unique-shopper-loyalty-program): Madison Avenue Business Improvement District to launch its Exclusive “Only On Madison” customer loyalty program in May 2020
- [Mall of America® and Coniq partner to launch first-of-its kind membership program](https://www.coniq.com/blog/resources/mall-of-america-and-coniq-launch-membership-loyalty-program): Mall of America & Coniq launch a new membership loyalty program, MOA Insiders. The program rewards guests and drives value to brand partners.
- [GDPR: 10 tips to create strategic advantage](https://www.coniq.com/blog/resources/gdpr-10-tips-to-create-strategic-advantage): Sean Curtis gives his 10 tips to achieve compliance with GDPR and, more importantly, how to use the new legislation to build a strategic advantage.
- [Why shopping malls must become platform companies to survive](https://www.coniq.com/blog/shopping_malls_become_platform): Shopping malls are strategically positioned to benefit from serving as brokers of new digital networks made possible by becoming a platform
- [A Mall Operator’s Guide to Data Protection](https://www.coniq.com/blog/resources/a-mall-operators-guide-to-data-protection): Explore how Coniq can help mall operators understand their shoppers while ensuring compliance with data protection laws.
- [How to personalize the customer experience](https://www.coniq.com/blog/resources/personalize-the-customer-experience): 71% of your customers expect personalization, find out how to personalize the customer experience in your shopping mall.
- [Urban Edge Partners with Coniq to Launch New Digital Loyalty Program at Its Flagship Property, Bergen Town Center](https://www.coniq.com/blog/resources/urban_edge_partners_with_coniq): Urban Edge Digital Loyalty Launch
- [ICSC Las Vegas 2024](https://www.coniq.com/blog/resources/events/icsc-las-vegas-2024): Meet up with Coniq during ICSC Las Vegas - the leading event for the marketplaces and real estate industry. May 19-20, 2024
- [Coniq Makes the Inc. 5000 List of Fastest Growing Companies in Europe](https://www.coniq.com/blog/resources/coniq-makes-the-inc-5000-list-of-fastest-growing-companies-in-europe): Coniq has been included on the prestigious Inc. 5000 Europe List, which ranks Europe’s fastest-growing private companies.
- [Placemaking Outlook for 2021](https://www.coniq.com/blog/resources/outlook-2021-february-25-2021): Ben Chesser, CEO of Coniq, is participating in an online panel hosted by ACROSS, discussing the expectations and perspectives of the placemaking industry this year.
- [How loyalty programs can drive tenant engagement in shopping malls](https://www.coniq.com/blog/resources/how-loyalty-programs-can-drive-tenant-engagement-in-shopping-malls): How loyalty programs can drive tenant engagement in shopping malls
- [Coniq and Magdus Outlet Centre Survey](https://www.coniq.com/blog/coniq_magdus_outlet_centre_survey): Coniq and Magdus are asking the Outlet Industry for their thoughts, opinions and predictions in this short survey in advance of the Magdus event
- [Irgen Retail Management Selects Coniq to Boost Footfall and Sales](https://www.coniq.com/blog/resources/irgen-retail-management-selects-coniq-to-boost-footfall-and-sales): Cilento Outlet Village will boost sales by launching a new and innovative real-time location aware customer loyalty program for shoppers
- [Europe’s three most successful outlet centres are Coniq clients](https://www.coniq.com/blog/resources/europes-three-most-successful-outlet-centres-are-coniq-clients): High performing outlets rely on Coniq and its Total Customer Engagement Platform.
- [Coniq partners with 2018 Magdus Conference](https://www.coniq.com/blog/resources/coniq-partners-2018-magdus-conference): Coniq is proud to announce that it is strategically partnering with the 2018 Magdus Conference, as a gold sponsor.
- [Pub Marketing: 5 ways to build a customer database](https://www.coniq.com/blog/resources/pub-marketing-5-ways-to-build-a-customer-database): Pub Marketing: 5 ways to build a customer database. Welcome to the first in the series of the Footfall123 Pub Loyalty & Marketing Masterclass.
- [Black Friday 2025: A Round Up](https://www.coniq.com/blog/black-friday-2025-a-round-up): Discover how loyalty activations and extended Black Friday campaigns helped shopping centres achieve major performance gains across our network.
- [Reem Mall selects Coniq to develop new innovative engagement and data science backed loyalty programs](https://www.coniq.com/blog/resources/reem-mall-selects-coniq-to-develop-new-loyalty-programs): Coniq has announced their partnership with Reem Mall, Abu Dhabi’s $1.2 billion shopping and business centre.
- [Coniq Clients Smash Black Friday Sales](https://www.coniq.com/blog/resources/coniq-clients-smash-black-friday-sales): Shoppers are back! Coniq clients have seen great success on the back of Black Friday weekend sales.
- [Coniq's Q1 2023 Product Release](https://www.coniq.com/blog/resources/product-launch-q4-2022): As part of our commitment to retail innovation, we have designed and built new products to help you eliminate friction for all stakeholders.
- [Charity Sale for the Shine Academy, Kenya](https://www.coniq.com/blog/coniq_charity_shine_academy): Coniq held a mulled wine and baked treats sale to support the Shine Academy School in the Kiberia Slum in Nairobi, Kenya and raised £250
- [GDPR: Legislation Driving Innovation](https://www.coniq.com/blog/resources/gdpr-legislation-driving-innovation): As the new GDPR legislation comes into effect on 25th May 2018, the winners will be those who use this opportunity to innovate.
- [Navigating the Future of Retail: Insights from MAPIC Conference 2023](https://www.coniq.com/blog/resources/insights-from-mapic-conference-2023): Mapic 2023
- [Coniq - A year in review](https://www.coniq.com/blog/coniq_2020_review): Coniq COO Bruce Salamon takes a look back at 2020 and how Coniq have fared against the changse enforced by COVID-19 and the changes to retail
- [A Year In Review 2021](https://www.coniq.com/blog/resources/coniq-a-year-in-review-2021): Another year in the bag. Check out how Coniq has navigated this years challenges and celebrate mile stones with us as we review 2021.
- [A Look Back On 2022 Retail Trends](https://www.coniq.com/blog/resources/2022-retail-trends): Despite ongoing pressures facing retail destinations, the future remains bright- Learn more about 2022's most popular retail trends!
- [5 Key Takeaways from Mapic 2022](https://www.coniq.com/blog/resources/5-key-takeaways-from-mapic-2022): Discover our 5 key takeaways from MAPIC this year where Coniq joined over 5,000 participants and +1,600 retail, leisure, and food businesses.
- [Black Friday 2023 Brings a Retail Resurgence](https://www.coniq.com/blog/resources/black-friday-brings-retail-resurgence): Coniq Clients Black Friday Results
- [Helsinki Outlet Boosts Engagement and Sales with Coniq](https://www.coniq.com/blog/resources/helsinki-outlet-case-study): Discover how Helsinki Outlet achieved 69% active members while boosting engagement and sales with Coniq's customer engagement solution.
- [Coalition Loyalty Programs: Boosting Customer Engagement and Driving Revenue Growth](https://www.coniq.com/blog/resources/coalition-loyalty-programs-driving-revenue-growth): The benefits of coalition loyalty programs for retailers & malls - From increased customer spend to enhanced data insights + tenant retention
- [Coniq releases its 2021 global predictions for retail destinations](https://www.coniq.com/blog/resources/coniq-releases-its-2021-global-predictions-for-retail-destinations): E-commerce will create billion dollar shopping centres according to Coniq’s recently published industry predictions for next year.
- [It’s a fact. Loyalty program members spend more](https://www.coniq.com/blog/resources/its-a-fact-a-loyalty-program-members-spend-more): Loyalty program members spend more to get more in return. Offering valuable rewards can result in higher revenue for retailers year-on-year.
- [Coniq's loyalty program serves up repeat custom for Cabana](https://www.coniq.com/blog/resources/coniqs-loyalty-program-serves-up-repeat-custom-for-cabana): Cabana teams up with Coniq to launch the Cabana Club, a loyalty program that enhances the customer experience and increases brand engagement
- [Podcast: Driving Efficiencies in Real Estate](https://www.coniq.com/blog/propcast_podcast): In The Propcast we talk to David Fuller-Watts from Mallcomm, and Ben Chesser from Coniq about driving efficiencies in real estate
- [Coniq Summer Party - London](https://www.coniq.com/blog/coniq_brighton_summer): Coniq had had a great time treasure hunting and enjoying the sun in Brighton last week for the London Summer Party. Congrats to the winners!
- [Playing to Win: How Gamification Is Revolutionizing Customer Loyalty Programs](https://www.coniq.com/blog/resources/how-gamification-is-revolutionizing-customer-loyalty-programs): Discover the power of gamification loyalty programs in shopping malls. Read now to level up your loyalty game!
- [Lillenium launches an innovative digital loyalty program with Coniq](https://www.coniq.com/blog/resources/lillenium-launch-digital-loyalty-program): Lillenium Mall unveils their exclusive, digital loyalty program using Coniq’s leading customer engagement platform.
- [How Shopping Malls Can Leverage Green Loyalty](https://www.coniq.com/blog/resources/how-to-leverage-green-loyalty): Shopping malls are choosing to adopt green loyalty in the hope of building trust with their customers. Find out how you can too...
- [Understanding Customer Loyalty in America: A Guide for Shopping Malls and Retailers](https://www.coniq.com/blog/resources/understanding-customer-loyalty-in-america-malls-and-retailers): Discover the importance of customer loyalty for shopping malls and retailers in the US, and get actionable tips to cultivate loyal customers.
- [Loyalty and the Halo Effect](https://www.coniq.com/blog/halo_effect_loyalty): Coniq looks at the recent research into the Halo Effect and how outlet landlords can benefit from the findings through loyalty
- [Premier Outlet Budapest Drives Major Growth with Premium Club Days Event.](https://www.coniq.com/blog/resources/premier-outlet-budapest-drives-major-growth-with-premium-club-days-event): Premier Outlet Budapest's Premium Club Days event in June 2024 drives significant growth in customer spending.
- [What malls can learn from Amazon about unified customer journeys](https://www.coniq.com/blog/resources/what-malls-can-learn-from-amazon-about-unified-customer-journeys): In this article, we dive into Amazon's strategies that your retail destination can use to build a unified customer journey.
- [How AI is Shaping In-Mall Experiences](https://www.coniq.com/blog/how-ai-is-shaping-in-mall-experiences): Discover how AI and LLMs are transforming in-mall experiences, enhancing personalization, optimizing operations, and fostering customer loyalty.
- [From Clicks to Bricks: Bridging the Online-Offline Gap for Shopping Malls](https://www.coniq.com/blog/from-clicks-to-bricks-bridging-the-online-offline-gap-for-shopping-malls): Bridge the gap between online and offline shopping with phygital strategies, AI-driven personalization, and unified loyalty programs to enhance physical retail experiences.
- [Mall of America® Builds a Ground-Breaking Loyalty Experience with Coniq](https://www.coniq.com/blog/resources/mall-of-america-builds-a-ground-breaking-loyalty-experience-with-coniq): MOA's Vice President of Marketing Grant Buntje sat down with us to discuss their decision to build a unique loyalty experience with Coniq.
- [Coniq's CRM and Loyalty Platform](https://www.coniq.com/blog/coniq_loyalty_overview): Coniq's latest video highlights many of the new features and key benefits of IQ – the powerful CRM and loyalty platform.
- [Retail Systems Awards 2017: We've been shortlisted!](https://www.coniq.com/blog/resources/retail-systems-awards-2017-weve-been-shortlisted): We're thrilled to announce that we've been nominated for an award at the Retail Systems Awards 2017. We'll see you there in October!
- [Webinar - How a shopping centre increased customer loyalty during the pandemic](https://www.coniq.com/blog/knauf_increase_customer_loyalty_webinar): Learn how Knauf shopping centre successfully maintained and built stronger loyalty with customers, and tenants, during and after lockdown
- [Top 5 Tips to Optimize Your Shopping Mall Marketing Strategy](https://www.coniq.com/blog/resources/top-5-tips-for-shopping-centres-getting-the-most-out-of-your-marketing): We've compiled our top 5 tips to help you optimize your mall's marketing strategy. Not sure where to start? Read on to find out how...
- [AI Agents vs Chatbots: What This Means for Modern Mall Loyalty](https://www.coniq.com/blog/ai-agents-vs-chatbots-what-this-means-for-modern-mall-loyalty): Learn the key differences between AI agents and chatbots in retail and how they transform shopping mall loyalty programs and customer engagement.
- [On Demand - ICSC Tech Connect](https://www.coniq.com/blog/events/icsc-tech-connect-2021): Watch Coniqs on-demand ICSC Tech Connect sessions where we highlight industry trends & leading technology for the future of Retail Real Estate
- [The Mall Luxury Outlets Selects Coniq to Accelerate Digital Transformation](https://www.coniq.com/blog/resources/the-mall-luxury-outlets-selects-coniq-to-accelerate-digital-transformation): The Mall Luxury Outlets select Coniq to design and launch first of its kind real time customer engagement and loyalty program.
- [The Ultimate Guide To Business Improvement District Loyalty Programs](https://www.coniq.com/blog/resources/the-ultimate-guide-to-bid-loyalty): Engage your employees and residents within your BID with Coniq's Free Ultimate Guide To Business Improvement District Loyalty Programs.
- [Webinar on Demand - How Shopping Centres are Embracing New Ideas for Long-term Success](https://www.coniq.com/blog/shopping_centres_embracing_new_ideas_post): As malls and outlets are starting to re-open across Europe post coronavirus, we look at five big changes landlords and marketers need to make
- [Coniq Recreate Famous Artworks](https://www.coniq.com/blog/coniq_art): Coniq looks at the recent research into the Halo Effect and how outlet landlords can benefit from the findings through loyalty
- [Enhance Customer Loyalty: Automating Key Processes for Shopping Malls](https://www.coniq.com/blog/resources/enhance-customer-loyalty-automating-processes-shopping-malls): Check out our top tips to enhance customer loyalty and streamline automation processes in today's highly competitive retail environment.
- [Four ways to increase loyalty program participation](https://www.coniq.com/blog/resources/four-ways-to-increase-loyalty-program-participation): How shopping malls and fashion outlets can increase loyalty program participation by prioritizing value and ease of use.
- [Cadillac Fairview Partners with Coniq to Optimize Customer Marketing Across Its Retail Portfolio in Canada](https://www.coniq.com/blog/resources/cadillac-fairview-partners-with-coniq-to-optimize-customer-marketing-across-its-retail-portfolio-in-canada): Cadillac Fairview selects Coniq as a MarTech partner to optimize customer marketing communications across its portfolio of premier Canadian shopping centres.
- [Shopping Mall Sustainability: Leading the Way Towards a Greener Future](https://www.coniq.com/blog/resources/shopping-mall-sustainability-leading-the-way-towards-a-greener-future): Shopping Mall Sustainability
- [How can you create a safe and satisfying shopping experience?](https://www.coniq.com/blog/safe_satisfying_shopping): What can marketers do post the corona virus lockdown to ensure people's return to shopping centres is safe and satisfying
- [How to turn store employees into your biggest loyalty program ambassadors](https://www.coniq.com/blog/resources/turn-employees-into-loyalty-ambassadors): Discover our 4 steps to convert your store employees into the best ambassadors for your customer loyalty program.
- [ICSC Las Vegas 2022](https://www.coniq.com/blog/resources/events/icsc-las-vegas-2022): Meet up with Coniq during ICSC Las Vegas - the leading event for the marketplaces and real estate industry in May 2022
- [Five Key Tips for Marketers Planning to Re-open Their Shopping Centers](https://www.coniq.com/blog/5_tips_re-opening_mall): Learn how to become a first mover and capitalize on the pent-up consumer demand to shop in centers when they reopen after Covid-19
- [How Middle Eastern Malls Can Engage Shoppers with Data-Driven Strategies and Cutting-Edge Tech](https://www.coniq.com/blog/resources/middle-eastern-malls-lead-the-charge-with-data-driven-strategies-and-cutting-edge-technologies): Discover how Middle Eastern malls are revolutionizing shopper engagement through data-driven strategies and cutting-edge technologies.
- [Coniq Welcomes Paid Loyalty Expert Chris Cobb as VP of Sales for North America](https://www.coniq.com/blog/resources/coniq-welcomes-paid-loyalty-expert-chris-cobb): Coniq, a leading customer engagement and loyalty platform, has appointed Chris Cobb as its VP of Sales for North America.
- [Case Study: La Compagnie de Phalsbourg](https://www.coniq.com/blog/case-study-cdp): Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
- [Case Study: Our work with a Best-In-Class Outlet Centre](https://www.coniq.com/blog/case-study-outlet): Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
- [Case Study: VIA Outlets](https://www.coniq.com/blog/case-study-via): Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
- [Five ways BIDs can help drive footfall and sales for local businesses](https://www.coniq.com/blog/resources/five-ways-bids-can-help-drive-footfall-and-sales-for-local-businesses): Find out how Business Improvement Districts (BIDs) adapt to the changing landscape of retail and embracing new ways to engaging shoppers and drive footfall.
- [Coniq Achieves SOC 2 Type II Compliance, Elevating Data Security Standards for Global Clientele](https://www.coniq.com/blog/resources/coniq-achieves-soc-2-compliance): SOC 2
- [Retail Congress MENA 2021](https://www.coniq.com/blog/resources/retail-congress-mena-2021): Join Coniq in Dubai on Dec 6 - Dec 7, 2021, at Retail Congress! The largest Retail and Shopping Centre Event in the Middle East

## Notes
- Customer work is anonymized; named operators are only those already public.
- Concise guide: https://www.coniq.com/llms.txt
- Full URL index: https://www.coniq.com/sitemap.xml