The intelligence powering the world's best shopping destinations.
Coniq helps retail destinations understand shoppers, build loyalty, personalise engagement and unlock commercial intelligence. Built from 15 years of specialist experience, our platform now powers AI products designed specifically for malls, outlets and mixed-use destinations.
shoppers
brands
destinations
countries
years in retail destinations
And 180+ retail destinations across 28 countries.
Why leading destinations choose Coniq
We do one thing: the technology behind retail destinations. That focus, and 15 years of doing it, is what generic CRM, loyalty and AI vendors can't match.
Built only for retail destinations
Malls, outlets and mixed-use districts, not every industry at once. The platform is shaped around how operators and landlords actually work.
The best destinations trust us
Mall of America, Bicester Village, VIA Outlets and more run their loyalty on Coniq. Customer proof is the strongest signal there is.
15 years in the sector
Fifteen years of retail-destination data, relationships and workflows that competitors can't recreate quickly.
One suite, four stages
AI Concierge, Customer Platform, Loyalty Platform and AI Insights in a single platform. Start with one, add the rest when you're ready.
AI live today, not a roadmap
The AI Concierge is in production now, capturing shopper intent and feeding the rest of the suite.
Four stages of destination intelligence
Destination intelligence is knowing who visits your destination, what they want and what to do next, then proving the result. Start with one stage and expand over time.
1 · AI Concierge
What are shoppers looking for? Turn destination discovery into conversation and capture anonymous intent.
2 · Customer Platform
Who are they, as individuals? Turn anonymous visitors into known customers with rich profiles.
3 · Loyalty Platform
How do you grow lifetime value? Points, tiers, earn and burn, VIP, card linking and payment-linked loyalty.
4 · AI Insights
What should the destination do next? Benchmark, find opportunity gaps and recommend the highest-impact actions.
Start with AI Concierge, expand into the Customer Platform, deepen with loyalty, optimise with AI Insights. Not an all-or-nothing transformation.
Every interaction makes the platform smarter
Each stage feeds the next. Concierge conversations become profiles, profiles drive loyalty, loyalty produces results, and those results sharpen the next conversation.
AI Concierge
Captures what shoppers are looking for
Customer Platform
Turns that intent into a known profile
Loyalty Platform
Deepens the relationship and its value
AI Insights
Reads the results and sharpens what's next
AI you can see working, not a vision slide.
The AI Concierge is live in production. It captures shopper intent, enriches known profiles, and feeds insights back into the platform.
Shopper identified
Gold member · 4th visit this month
“Partnering with Coniq to develop the MOA Insiders® loyalty program has been a game-changer for Mall of America®.”
Matt McCormack · Digital Product & Loyalty Manager, Mall of America
15 years running loyalty for outlets, malls and mixed-use districts across 28 countries.
107M shoppers and 7,500 brands, on one specialist platform.
Members who feel recognised come back and spend more
Points, tiers and rewards land when a shopper feels known in the destination, not just in an app. Coniq ties loyalty to real visits and spend across every tenant, so members earn, redeem and return.
New clients benefit from 15 years of data on day one.
Your platform doesn't start from zero. It starts with everything Coniq has learned running loyalty for the world's leading destinations.
Local intelligence
Your destination's own shoppers, tenants and transactions, unified into one view no single store has.
Network intelligence
Patterns learned across 188 destinations in 28 countries sharpen your benchmarks and recommendations from the first day you go live.
See what Coniq could improve
A working demo on data shaped like your destination, not a generic pitch.